Action Required: Your Booksy Account Security

Dear Client

Recently, we have detected suspicious activity on your account.

As we suspect, an unauthorised person gained access to your account from outside Booksy sources, possibly as a result of clicking a phishing link or sharing your password with an unauthorised individual. We also suspect that their goal was to gain control of your account, potentially to make unauthorised withdrawals. While we have no evidence that any client or staff data was misused, it is possible they viewed information such as names, phone numbers, emails, or appointment details.

The potential risks associated with this type of access include:

• Unauthorised changes to your payout information.

• Exposure of personal data and booking details for you, your clients, and your staff.

• Loss of control over your account or appointment data.

• Risk of misusing payout mechanism or malicious charges on your clients.

• Phishing or spam attempts targeting you or your clients.

Please remember that Booksy would never contact you and ask for your passwords!

Our Immediate Action and Preventive Measures

As soon as the situation was identified, we took immediate action to secure your account and prevent further risk:

• We temporarily blocked your account to protect your data.

• We temporarily blocked your payouts to prevent unauthorised transactions (if payout details had been affected).

• We've implemented additional monitoring for unusual login activity to detect and prevent similar targeted actions.

• We are also reaching out directly to assist you with your account's recovery.

Your Next Steps

To help protect yourself, your staff, and your clients and to restore your account, we urge you to take the following actions immediately:

• Scan your devices: Scan all your devices to ensure they are free from malware. Alternatively, use only another device with security hygiene managed

• Change Your Passwords (Booksy BIZ & email): Create a new, strong password for your Booksy BIZ account. We also highly recommend you change the password for the email account associated with your Booksy BIZ account.

• Verify Your Account: Once the account access is restored, carefully review your account to ensure your payout details are correct and check for any unusual activity.

• Protect Other Accounts: If you use the same password on other services, change those passwords immediately to prevent further exposure

Although this incident did not stem from any breach of Booksy’s systems, we fully understand the concern it may have caused. As a valued user, your experience remains important to us, and we are here to assist you.

In order to unblock Booksy account, please take the recommended actions and contact us at 01323 700057 or email info.gb@booksy.com. If you already have unblocked the account, please consider this message as informational only.

Thank you for your understanding and partnership as we work to keep your business secure.